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Some of the most common questions we receive are about protecting the property while in transit. Here are a few answers for you, just to get you started.
WHAT IF SOMETHING IS DAMAGED WHILE IT IS BEING SHIPPED?
Occasionally, some minor damage occurs during shipping. We have several options to protect your belongings. Review the coverage plans with your moving counselor to select the plan that best fits your needs. A valuation of 60 cents per pound is provided at no charge, but we recommend that a higher valuation be declared to adequately cover your belongings in the event of damage. As an example, suppose your new television purchased for $500, weighing 50 pounds, is damaged beyond repair. Minimum coverage of 60 cents per pound would entitle you to $30. Atlas does offer Full Value Protection. If you need to file a claim, you can call 1-800-638-9797.
WHAT IS FULL VALUE PROTECTION / ADDITIONAL CARRIER’S LIABILITY?
Full Value Protection provides for the full cost of repair, or the full cost of replacement of any household item that may be damaged or lost during your move, up to the amount that you declare to be the total value of your belongings. Minimum valuation under this plan is $6.00 times the weight of your shipment. Replacement, if necessary, is at today’s prices, not at depreciated cost. This full replacement protection includes many matched sets and pairs, such as candlesticks, lamps and chairs. Additional Carrier’s Liability provides a similar level of coverage for local shipments.
For more about coverage options for your move, read Determining the Right Coverage for Your Move.